The Urban Outreach and Response Service run in partnership between The Basement and The Whitechapel Centre offers support to those who are homeless and or street drinkers across Liverpool.

This provision is offered throughout the week and weekend and can be accessed from The Whitechapel Centre, Langsdale Street, L3 8DU.

For more information contact the Urban Outreach Team on: 0151 207 7617.

Open Access for basic needs – 8am – 10am:
Open-access provision for rough sleepers, including Hub clients, providing dedicated time to enable basic needs to be met, such as shower and laundry facilities, breakfast and refreshments.

Hub Service – 8am – 5pm
The Hub will be open for people new to rough sleeping between 8AM and 5PM.
Existing Hub clients will also be able to access during these hours.

Outreach service – 6am-9pm 7 days a week
Outreach services engage with and support both rough sleepers and street drinkers within the Liverpool area assertively signposting clients to relevant partner agencies or our own service provision subject to the individuals needs.

Hospital Outreach – 10am-6pm 7 days a week
Based at The Royal Hospital, our Hospital Outreach service is designed to prevent discharge back to homelessness for rough sleeping clients.